All orders are carefully packaged and go through a quality control before shipping. Every care is taken with the packaging and shipment of your package but your package is dispatched to you at your own risk. We reserve the right to change our carrier at any time without notice. Full payment is required before any goods are sent. Title to the goods remains with Pro Agility Dog until payment is received.
Subject to stock, your order is generally dispatched to one of our courier partners within three days of receipt of payment (excluding weekends and holidays). Packages are trackable and a shipping confirmation with tracking number is sent via email when your order is shipped. Tracking numbers will also be displayed in your account details.
We aim to process orders in 2-3 days. For Pro-Click orders which are customized to your colour choice, the order will take an additional 4 days to process. We do not guarantee that the mentioned delivery time applies in any case. It might occur that in special cases deliveries take longer than expected but it is our highest effort to send out the parcels as fast as possible. All orders begin processing during office hours. Orders placed after 13 h on Friday, or on weekends will not begin processing until the following Monday.
Our office hours are Monday – Friday 10h – 18h.
We advise you to group your items in one order. We cannot group two separate orders placed separately.
Due to shiping costs, unfortunatly we can not offer free shipping to some of our products. (see product description for details)